Network Incident that occurred on 05/21/2024


This issue has been identified as remedied in a new version of firmware. This firmware was already scheduled to be deployed this Thursday evening and the maintenance notice previously sent for that work is below:


We've been investigating a problem that occurred on 05/21/2024.

Location: Iron Mountain Data Center – WPA

Customer Impact: During the time frame, customers were unable to pass some traffic types outbound.

Reason for Incident: This is resolved but we are currently investigating the root cause of this issue, updates to follow.

If you experience any issues after the maintenance, please contact customer support at 1-844-465-4867 or Thank you for your continued business and support.

Began at:

Affected components
  • Cloud Hosting
    • WPA Datacenter