Edge Firewall Upgrade

The maintenance window is closed. During this time the devices were upgraded, there were multiple client traffic flows impacted. Magna5 engineers engaged the vendor who was not able to resolve the issues during the maintenance window.

Firmware was rolled back and traffic flows resumed normal operation. Another maintenance window will be scheduled with the vendor to attempt to upgrade again.

If you are experiencing any issues, please contact customer support at 1-844-465-4867 or support@magna5.com. Thank you for your continued business and support.

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Location: Magna5 Cloud WPA Datacenter

Customer Impact: During the High Availability (HA) failover process, as system upgrades are underway, customers might notice brief periods of latency and occasional packet loss. Users of FortiClient SSL VPN might also find their connections interrupted, requiring reconnection.

Reason for Change: We will be performing a firmware upgrades on the WPA Edge Firewalls. Completing these changes will allow Magna5 to continue to provide the best possible connectivity to our services.

If you experience any issues after the maintenance, please contact customer support at 1-844-465-4867 or support@magna5.com. Thank you for your continued business and support.