Contact Center Provider Change

Monday, 1 April 1 hour

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Maintenance has been scheduled by Magna5 for the planned dates and times below:

Location: 24/7 Network Operations Center and Help Desk Services located in Boston, Charlotte, Philadelphia, and Pittsburgh.

Reason for Change: Magna5 is transitioning to a new, more efficient Contact Center provider to enhance our management of inbound support calls. This upgrade is intended to streamline call routing and reduce response times.

Customer Impact: During this transition period, all inbound calls will be redirected to our new Contact Center phone system. Customers should continue to use the existing phone numbers to reach support. For a complete list of these numbers, please visit our Regional Support Centers page:

Post-Maintenance Support Should you encounter any issues following the maintenance, our customer support team is ready to assist. You can reach us by phone: 1-844-462-4625 or email:

We appreciate your patience during this upgrade and thank you for your ongoing partnership with Magna5.

Began at:

Affected components
  • Help Desk Services