Service Desk Phone Outage – Inbound and Outbound Calls Impacted

Vonage has implemented controls to address the repeating retry requests, and our initial testing is showing positive results. We are now closely monitoring the system, and you may resume using our Service Desk phone lines as normal. We'll continue to keep an eye on things and share any further updates if needed.

The Vonage voice engineering team has identified the cause of the issue affecting call processing. They are now implementing traffic control measures to restore normal service levels. We appreciate your patience as recovery efforts continue, and we will share further updates as soon as they are available.

Our Service Desk Phone outage is ongoing. Vonage has identified the underlying problem affecting inbound and outbound calls. Their Voice engineering team is actively working to control traffic flows and restore normal service as quickly as possible. We appreciate your continued patience and will provide further updates as soon as we have them.

We are currently experiencing a Service Desk Phone outage affecting both inbound and outbound calls. This outage impacts our ability to receive and make calls due to a widespread Vonage service disruption affecting EMEA and NAM regions. The issue has been identified by Vonage as intermittent and they are actively investigating with top priority.

We will provide updates as soon as more information is available. Thank you for your patience and understanding. For urgent support, please use email, chat or the customer portal during this period.