RMM Platform Upgrade - RMM Nodes 1 through 4
Due to a security vulnerability announced today, November 12th, Magna5 will be accelerating our planned upgrade to this morning as a proactive measure. The vulnerability was discovered by a third-party security firm, and there are currently no confirmed reports of active exploitation. We are taking this action to ensure your systems remain secure.
Systems: RMM1.Magna5.com, RMM2.Magna5.com, RMM3.Magna5.com, RMM4.Magna5.com
Change Freeze: Starting at 10:50am ET, November 12th, a change freeze will be implemented. Agents installed after this notice have been received will be lost.
Customer Impact: RMM nodes will be briefly unavailable while the servers are cutover to the upgraded nodes. Any active remote-control sessions will be disconnected. Once the cutover is complete the change freeze will be lifted.
Reason for Change: Magna5 will upgrade the RMM platform nodes to resolve a security vulnerability announced on November 12, 2025.
If you experience any issues after the maintenance, please contact customer support at 1-844-462-4625 or support@magna5.com. Thank you for your continued business and support.
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