Service Desk Phone Business Impact – Inbound Calls
Service Advisory: Magna5 Service Desk Phones Impacted — Vonage Contact Center Outage What happened An upstream incident at Amazon Web Services (AWS) has impacted Vonage Contact Center, which we use for our Service Desk phones. Vonage and AWS have identified a potential root cause and applied mitigations, and both are reporting signs of recovery.
Customer impact You may be unable to reach our Service Desk by phone, or you may experience call failures, long hold times, or dropped calls. Our ticketing, remote support, and monitoring systems remain fully operational.
How to reach us now Please submit or update requests via the Magna5 Customer Portal: https://connect.magna5.com Chat with us using the Magna5 chat Icon in the bottom right corner of the webpage https://connect.magna5.com after successful sign in For critical issues, select Critical priority and include a best callback number. We will return your call using alternate lines as needed. Next updates We will post updates on the portal at regular intervals and confirm once full service is restored.
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