VA Internet Service Disruption

Resolved
Resolved

The Magna5 upstream providers are reporting that the issue has been resolved.

Root Cause: A set of 432 fiber cables was damaged by a construction site.

Fix Action: The fiber was repaired, thus restoring services to a stable condition.

Updated

Magna5 has been informed of a regional disruption with Lumen & Zayo causing the issues. The internet connections remain stable, with increased latency to some upstream routes.

Identified

Magna5 has confirmed that upstream carriers are experiencing a broader network issue. The internet connections appear stable, with increased latency to some upstream routes.

Investigating

Platform: Magna5 Cloud VA Datacenter

Customer Impact: Investigating network alerts for latency on the internet circuits in the VA datacenter.

Began at:

Affected components
  • Cloud Hosting
    • VA Datacenter